WARNING & SAFETY FAQ's

WARNING

These items are NOT A TOY, please ensure that all cords and wires are out of reach of little hands.
REMOTES

Please be aware that due to Safety Regulations we CAN NOT supply the button battery for the Neon remote. Please purchase a CR 2016 BUTTON BATTERY.
What else do I need to know?

Be mindful of where you place/hang your products, avoid any excess moisture (from products such as vaporisers/humidifiers).
What do I need to know when installing products?

Please be carful when installing and handling out products, use two hands and do not pull cords abruptly.

Neon FAQ's

What will happen once I place my order?

Once your order is placed we will start manufacturing the neon.
What is it made of?

Our LED neons are made from high quality LED neon, then mounted onto acrylic or timber.
What colours are available?

White, warm white, pink, green, teal blue, blue, purple, red and orange.
How is it powered?

Our LED Neon signs are fitted with 2 meters of transparent cable and a certified AC adaptor. Simply plug it into a powerpoint.
Does it come with a dimmer switch?
  • Each Neon comes with a remote control that has a dimmer function.
How do I hang it?

The LED Neons are lightweight, They can be hung with command strips (Please follow the product guidelines) or you can use our wall mounting kit for a lux finish. Our LIMITED EDITION Timber Neons come with an inbuilt hook ready to use.
How big can my LED Neon sign be?

Neons comes in various sizing. For sizing on each product please check the description box for measurements.
What is the processing time for a Neon?

Our turn around time is 2-3 weeks plus shipping time.

Night Light FAQ's

Can the night light be personalised?

Yes. Our night lights can be personalised, when you check out just write the name in the text box other wise just leave it blank for a plain design with no name. Either way they look super cool.
Night light colours

All night lights are made from clear Acrylic with a timber base that has a multi coloured RGB function, you can choose any colour you like.
Does it come with a dimmer?

Our Nightlights not only have multiple colour settings they also allow you to set how the level of brightness to give it the perfect night time glow.
What is the processing time?

Your order with be processed within 1 week plush shipping time.
How is it powered?

All night light will be both battery and come with a USB power cable, the power supply is NOT INCLUDED. Please ensure the power supply you choose meets Australian standards. AAA batteries are not included
What size is the night light?

Our night light bases are 145mm x 60mm x 35mm, and the acrylic inserts vary depending on the design.
PLEASE CHECK SPELLING

Once an order has been processed no changes can be made, please double check spelling before check out.

Acrylic FAQ's

What is the processing time?

Our turn around time for acrylic products is 1-2 weeks plus shipping time.
What colours are available?

There is an attached photo on our acrylic products that shows available colours. Please keep in mind that the colour displayed may be slightly different to the final product.
What size is are the Acrylics?

Each personalised acrylic differs in size. The size of the name will determine the overall size of the plaque. 
What is it made of?

Our Acrylic products are all made from 3mm sheets.
How do I hang the Acrylic plaque?

The Acrylic plaques are all lightweight, we recommend using 3M Command Velcro strips (please follower user guidelines)or something similar of your choosing, ensuring that you follow the weight rules and instructions.

Other FAQ's

What is the best way to clean my product?

For all of our products only use a micro-fiber cloth and a small amount of methylated spirits to remove finger prints, dust and marks.
What do I need to know when installing products?

Please be carful when installing and handling out products, use two hands and do not pull cords abruptly.
What else do I need to know?
  • Be mindful of where you place/hang your products, avoid any excess moisture (from products such as vaporisers/humidifiers).

Returns Policy

Custom & Personalised Orders

We do not accept returns or refunds on custom and personalised products, except in cases of errors made on our part. If there is an issue, please contact us immediately via phone or email, and we will work with you to rectify it as quickly as possible.

Once an order has been processed, we cannot accept any changes, cancellations, or refund requests.

 

BREAKAGES.

Breakages & Handling

We take great care in packaging your order securely, but we rely on couriers to handle packages with care.

If your item arrives damaged:

📸 Take a clear photo of the damage and contact us immediately at info@laneon.com.au.

⛔ We are not responsible for any breakages after unpacking. Please handle your items carefully and follow the care instructions provided.

Handling & Care Instructions

🔹 Name Plaques & Acrylic Signs – Do not hold plaques by one end, as this puts stress on the joins and may cause breakage. Mirror acrylic is prone to scratches, so avoid using harsh cloths or abrasive materials.

🔹 Night Light Inserts – These are fragile and should be handled with care. Avoid using harsh cloths, as they WILL scratch.

🔹 Acrylic & Plywood Adhesion – We use industrial-strength double-sided tape to adhere acrylic to plywood or acrylic layers. While strong, small details such as dots on i’s and j’s are delicate, so please avoid putting pressure on them.

Need Help?

If you have any concerns, please get in touch at info@laneon.com.au. We’re happy to assist!